TopHat Telemessages are designed to be almost a real person chatting with your customers while they're on hold. We take the time and effort to learn about your products, procedures, programs, promotions, etc., which we then compose in a conversational light-hearted style that keeps your customer interested and motivated instead of bored and irritated with "verbal wallpaper" i.e.: "Your call is important....Assistance is just a moment away." I'm sure you've heard the type. yuk.

Our customers have learned not to be surprised when their customers ask to be put back on hold! .

Another plus: RARELY does a caller mark time when we make them pay attention. Our messages are composed to be meaningful regardless where the caller enters the queue. Your customer would have to be on hold 6-8 minutes before the messages repeat, so your service advisors and sales people can be more confident about taking an extra moment to prepare for the call...and your caller won't be so grumpy about being stuck on hold....unless you do, in fact, keep them on hold for a full 6-8 minutes!!!

YOU WON'T HAVE TO WRITE A THING!!. That's our job. We'll take the time to interview your department heads to get their input. When it's time to update, just tell us what's new, what's hot-what's not, and we'll write and fax hardcopy for your approval, before production.

AND, THIS IS IMPORTANT: YOU ARE NOT BUYING A TAPE...YOU'RE HIRING A SERVICE. That's why you can call us when things change unexpectedly, or you have a special event you need to promote ...Update turnaround is usually within 7-10 business days. We put fires out much faster.

Aside from a simple services/licensing agreement acknowledging billing, payment and usage rights, there is

NO LONG TERM CONTRACT TO SIGN. We figure if we can't keep you happy with our hard work and good service, we'll shake hands and part friends.

TopHat customers now number more than 400, love to have you in the family.

Continued Success,